Terms of Use

These Terms of Use govern access to and use of Personeo, an AI powered training, roleplay and coaching platform provided by Good Vibes Software s.r.o.

In these Terms, “Personeo”, “we”, “us” and “our” refer to Good Vibes Software s.r.o.

“Customer” means the business or organization that obtains access to Personeo.

“Authorized User” means an individual authorized to access Personeo through a Customer, subscription or other authorized arrangement.

“You” means the Customer or Authorized User, depending on the context.

“Service” means the Personeo platform and related services provided by Good Vibes Software s.r.o.

Personeo is intended for business and professional use only.

By accessing or using Personeo, you agree to these Terms. If you accept these Terms on behalf of an organization, you represent that you have authority to do so.

If your organization has entered into a separate written agreement with Good Vibes Software s.r.o. governing access to or use of Personeo, that agreement will prevail over these Terms in the event of any conflict.

These Terms provide the general rules for accessing and using Personeo.

A Customer may also have other documents governing its use of Personeo, including:

• an Order Form
• commercial proposal
• Customer Agreement
• Statement of Work
• Data Processing Agreement
• Service Level Agreement
• other written agreement signed or accepted by Personeo and the Customer

Where such a document conflicts with these Terms, the more specific written agreement will prevail for the subject matter it covers.

Commercial terms including pricing, subscription duration, payment terms, service scope and any specific commitments are determined by the applicable commercial agreement or purchase arrangement.

Nothing on the public Personeo website creates a contractual service level, refund guarantee or other commercial commitment unless that commitment is expressly incorporated into the applicable agreement.

Personeo is an AI powered platform for training, roleplay, practice, coaching and performance development.

Depending on the Customer's configuration, Personeo may provide functionality including:

• AI roleplay conversations
• voice based simulations
• transcription
• custom personas and scenarios
• roleplay evaluation criteria
• AI generated feedback and coaching
• skill development tracking
• training plans and assignments
• analytics and insights
• workspace and user management
• administrative controls
• training content creation
• other functionality made available through the platform

Personeo may evolve over time as we improve, modify or expand the Service.

The specific functionality, services and implementation scope purchased by a Customer may be further described in its applicable agreement.

Personeo is provided for business and professional purposes.

You may use Personeo only in connection with legitimate professional, organizational, educational or training activities.

If you access Personeo on behalf of an organization, you confirm that your access has been authorized by that organization.

Personeo is not intended to be purchased or used as a consumer service.

Access to Personeo is limited to Authorized Users.

Each individual user account is personal to the Authorized User to whom it is assigned.

Users must not:

• share login credentials
• allow another person to use their account
• circumvent user or access limits
• provide unauthorized access to Personeo

Customers are responsible for managing their Authorized Users and ensuring that users accessing Personeo through their organization comply with these Terms.

A Customer may reassign access from one Authorized User to another where permitted by the applicable agreement and platform functionality.

You are responsible for maintaining the confidentiality of your credentials and must notify Personeo without undue delay if you become aware of unauthorized access or suspected account compromise.

Subject to these Terms and any applicable agreement, Personeo grants the Customer and its Authorized Users a limited, non exclusive, non transferable right to access and use Personeo during the applicable subscription or access period.

This right is provided solely for the Customer's internal business, training and professional purposes.

Except where expressly authorized by Personeo in writing, you may not:

• resell Personeo
• sublicense Personeo
• rent or lease access
• provide access to unauthorized third parties
• use Personeo as part of a competing commercial service
• commercially exploit access to the platform outside the scope of the applicable agreement

No ownership rights in the Personeo platform are transferred to the Customer or Authorized Users.

“Customer Content” means information, documents, materials and content provided to Personeo by or on behalf of a Customer.

This may include:

• training materials
• methodologies
• product information
• documents
• roleplay inputs
• scenarios
• customer specific instructions
• uploaded materials
• transcripts
• training results
• other Customer provided content

✦As between Personeo and the Customer, the Customer retains ownership of its Customer Content.

The Customer grants Personeo a limited, non exclusive right to host, transmit, process, reproduce and otherwise use Customer Content only to the extent necessary to:

• provide Personeo
• generate requested roleplays and outputs
• operate and secure the Service
• provide support
• fulfil the applicable agreement
• comply with applicable law

This right does not transfer ownership of Customer Content to Personeo.

The Customer is responsible for ensuring that it has all rights, permissions and legal bases required to provide Customer Content to Personeo and to instruct Personeo to process it.

You must not provide Personeo with information that you are not legally authorized to use or process.

Where Personeo creates custom roleplays specifically for a Customer, the Customer owns the resulting Customer specific roleplay content.

This may include Customer specific:

• scenarios
• personas
• conversation context
• evaluation criteria
• training objectives
• roleplay instructions

Customer ownership of a custom roleplay does not transfer ownership of the underlying Personeo technology used to create, operate or evaluate that roleplay.

Personeo retains ownership of its underlying platform, software, tools, engines, systems, methodologies and technology.

Personeo also retains ownership of any generic or reusable components, templates, techniques, methodologies, know how and non Customer specific elements used in or developed while creating the roleplay.

Personeo and its licensors retain all right, title and interest in the Personeo Service and the technology underlying it.

This includes, among other things:

• Personeo software
• source code
• platform architecture
• Magic Builder
• the underlying roleplay engine
• AI orchestration
• prompting systems
• algorithms
• generic platform components
• generic methodologies
• workflows
• user interface
• documentation
• know how
• product designs
• trademarks
• the Personeo Adoption Method™
• improvements and developments to the Personeo platform

Customer Content and Customer specific roleplays remain excluded from Personeo ownership as described above.

No provision of these Terms grants the Customer ownership of Personeo technology or intellectual property.

We welcome feedback, suggestions and ideas about Personeo.

If you voluntarily provide product feedback, feature suggestions or ideas, you grant Personeo the right to use that feedback without restriction or payment for the purpose of developing, improving or operating Personeo.

Feedback does not include Customer Content, personal data, Customer confidential information or Customer specific roleplays.

Personeo does not acquire ownership of Customer Content merely because it is included in a support request or communication.

Personeo uses artificial intelligence to provide functionality including:

• AI roleplay conversations
• voice interactions
• transcription
• evaluation
• scoring
• coaching feedback
• recommendations
• analytics

AI generated outputs may contain errors, inaccuracies or unexpected results.

Customers and Authorized Users must apply appropriate professional judgment when using AI generated outputs.

AI generated feedback is intended to support training and coaching and should be considered in the context of the relevant exercise and configured evaluation criteria.

Personeo is not designed to autonomously make employment decisions.

Personeo outputs must not be used as the sole basis for decisions that produce significant consequences for an individual, including decisions concerning:

• hiring
• termination
• promotion
• compensation
• employment eligibility
• disciplinary action

Customers remain responsible for appropriate human oversight and for ensuring that their use of Personeo complies with applicable employment, data protection, AI and other laws.

✦Personeo does not use Customer roleplay conversations, transcripts or Customer training content to train third party AI models.

Customer data is not used for aggregated Customer benchmarking or for developing general Customer performance datasets.

You must use Personeo lawfully and responsibly.

You must not use, or permit another person to use, Personeo to:

• violate applicable law
• infringe the rights of another person or organization
• upload content you do not have the right to use
• distribute malware, malicious code or harmful content
• attempt unauthorized access to Personeo or related systems
• interfere with the security, integrity or availability of the Service
• circumvent security or access controls
• circumvent usage limits
• share user credentials
• scrape or automatically extract data from the Service except through an interface expressly provided for that purpose
• reverse engineer, decompile or disassemble Personeo except where such restriction is prohibited by mandatory law
• attempt to discover source code, proprietary prompting, algorithms, models or underlying system logic
• copy or reproduce substantial parts of the Service
• resell or commercially redistribute Personeo without written authorization
• use Personeo to build, train or materially improve a directly competing AI roleplay or coaching platform using Personeo's proprietary technology or outputs
• engage in unlawful monitoring or surveillance of individuals
• use Personeo for prohibited biometric categorization or emotion recognition
• use Personeo to make solely automated significant employment decisions
• misrepresent AI generated information as verified human assessment where this would be misleading or unlawful

Good faith evaluation of Personeo for procurement purposes is permitted.

The Customer is responsible for:

• its Authorized Users
• the legality of Customer Content
• ensuring an appropriate legal basis for personal data processed through Personeo
• deciding which users should have access to Personeo
• configuring Personeo appropriately for its organization
• determining how training results are used
• providing appropriate information to its users where required
• maintaining appropriate human oversight
• complying with laws applicable to its own use of Personeo

Personeo does not control the Customer's internal employment, HR, training or management decisions.

Our Privacy & Cookie Policy explains how Good Vibes Software s.r.o. processes personal data where it acts as a data controller.

Where Personeo processes personal data on behalf of a Customer, Personeo will normally act as the Customer's data processor and the Customer will act as the data controller.

Where applicable, this processing is governed by a separate Data Processing Agreement.

Where Personeo processes personal data on behalf of the Customer, the Customer is responsible for determining the lawful basis and purposes of that processing and for providing any information required to its users under applicable law.

More information about Personeo's security and data processing practices is available on our Security page.

Personeo maintains technical and organizational measures designed to protect the confidentiality, integrity and availability of the Service and Customer data.

Information about our current security practices is available on the Personeo Security page.

Personeo does not guarantee that the Service will operate without interruption or error.

Specific availability commitments, response times, service credits or other service levels apply only where expressly agreed in a separate Service Level Agreement, Order Form or other written agreement.

No public availability statement should be interpreted as modifying a separately agreed SLA.

Personeo relies on selected third party infrastructure, AI, communication and technology providers in order to operate the Service.

Personeo may also offer optional integrations with third party services.

Where a Customer chooses to enable a third party integration, use of that third party service may also be subject to the third party's own terms and privacy practices.

A current overview of relevant infrastructure and service providers is available through our Privacy & Cookie Policy and Security documentation.

Fees, subscription periods, payment terms and billing arrangements are determined by the applicable:

• Order Form
• commercial proposal
• purchase arrangement
• Statement of Work
• Customer Agreement
• other written commercial terms accepted by Personeo and the Customer

Unless expressly stated otherwise in an applicable agreement, all amounts are exclusive of applicable VAT and other taxes.

The Customer is responsible for paying applicable fees in accordance with the agreed payment terms.

Where Personeo makes paid access available without a separate written agreement, the pricing and payment terms communicated or presented at the time of purchase will apply.

Except where otherwise expressly stated in an applicable Order Form, commercial proposal, written guarantee or separate agreement, fees paid to Personeo are non refundable.

Any pilot success guarantee, outcome based refund commitment or other specific refund arrangement applies only where expressly agreed in writing for the relevant Customer or project.

Nothing in these Terms limits any refund or remedy that cannot legally be excluded under mandatory applicable law.

The duration of a Customer's access to Personeo is determined by the applicable commercial agreement or purchase arrangement.

Renewal conditions, if any, are determined by that agreement.

These Terms do not create an automatic renewal obligation unless automatic renewal has been expressly agreed or clearly presented as part of the applicable purchase arrangement.

Personeo may temporarily suspend access to all or part of the Service where we reasonably believe that suspension is necessary because of:

• a material breach of these Terms or an applicable agreement
• unlawful use
• a security threat
• unauthorized access
• activity that threatens the integrity or availability of Personeo
• infringement of third party rights
• overdue undisputed payment obligations
• a legal or regulatory requirement

Where reasonably practicable, Personeo will notify the Customer and provide an opportunity to remedy the issue before suspension.

Immediate suspension may be used where necessary to protect security, users, Customer data, Personeo infrastructure or to comply with law.

Suspension does not waive outstanding payment obligations unless otherwise agreed.

Termination rights are determined primarily by the applicable Customer Agreement, Order Form or other commercial agreement.

Personeo may terminate access where a Customer or Authorized User materially breaches these Terms and does not remedy the breach within a reasonable period after notice, where remediation is appropriate.

Personeo may terminate access immediately where continued access would:

• violate applicable law
• create a material security risk
• involve fraudulent or intentionally unlawful activity
• materially threaten Personeo or other users

Where no separate agreement applies, either party may discontinue the relevant arrangement in accordance with the applicable purchase terms.

Treatment, export, return and deletion of Customer data following termination is governed by the applicable agreement, Data Processing Agreement and Privacy & Cookie Policy.

Where no separate agreement applies, data will be handled in accordance with the Privacy & Cookie Policy and applicable law.

Provisions which by their nature are intended to continue after termination will survive termination, including provisions relating to intellectual property, confidentiality, outstanding payment obligations, disclaimers, limitation of liability and governing law.

Each party may receive confidential information from the other in connection with Personeo.

“Confidential Information” means non public information that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure.

Customer Confidential Information may include:

• Customer Content
• training materials
• internal processes
• business information
• Customer specific roleplays
• non public commercial information

Personeo Confidential Information may include:

• non public product information
• platform architecture
• software
• technical documentation
• proprietary methodologies
• security information
• pricing
• product roadmap
• underlying technology

Each party will:

• use the other party's Confidential Information only for purposes connected with the relationship
• protect it using reasonable care
• disclose it only to people who need access and are subject to appropriate confidentiality obligations

Confidential Information does not include information that:

• is publicly available without breach of an obligation
• was already lawfully known to the receiving party
• is independently developed without use of the Confidential Information
• is lawfully received from a third party without a confidentiality obligation

A party may disclose Confidential Information where required by law or valid legal process, subject to applicable legal restrictions and, where permitted, reasonable notice to the other party.

These confidentiality obligations continue after termination of the applicable agreement for as long as the information remains confidential, and in any event for at least five years after disclosure. Trade secrets will remain protected for as long as they qualify as trade secrets under applicable law.

Each party represents that it has authority to enter into the applicable agreement and perform its obligations.

Personeo will provide the Service with reasonable care and skill consistent with the nature of a professional SaaS service.

However, technology and artificial intelligence systems are not error free.

Except for commitments expressly stated in an applicable agreement and to the maximum extent permitted by law, Personeo does not warrant that:

• the Service will always be uninterrupted
• the Service will always be error free
• every AI output will be accurate or complete
• every recommendation will be appropriate for every situation
• the Service will meet requirements that were not agreed with Personeo

AI generated outputs are training and coaching tools and are not a substitute for appropriate human judgment.

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, consequential or special damages arising out of or relating to Personeo or the applicable agreement.

This includes, where legally permitted, loss of:

• profit
• revenue
• business opportunity
• anticipated savings
• goodwill

To the maximum extent permitted by applicable law, Personeo's total aggregate liability arising out of or relating to the Service and these Terms will not exceed the fees paid or payable by the Customer for Personeo during the twelve months immediately preceding the event giving rise to the claim.

Where the Customer has used Personeo for less than twelve months, the cap will be based on the fees paid or payable during that shorter period.

Nothing in these Terms excludes or limits liability to the extent that such liability cannot be excluded or limited under mandatory applicable law.

Any different liability allocation expressly agreed in a separate written agreement will prevail over this section.

Personeo is continuously developed and may change over time.

We may:

• improve existing functionality
• modify workflows
• add functionality
• remove obsolete functionality
• change technical architecture
• adapt the Service to legal, security or technical requirements

Where a material change significantly affects a Customer's paid use of the Service, we will provide reasonable notice where practicable.

Any specific change management commitments contained in a separate Customer Agreement will prevail.

We may update these Terms from time to time to reflect:

• changes to Personeo
• changes to our business
• legal or regulatory requirements
• security requirements
• clarification of existing provisions

The current version will be published on this page.

The page will display the date of the latest update.

Where a material change affects existing contractual rights and applicable law or an applicable agreement requires notice, Personeo will provide appropriate notice.

Changes to these public Terms do not override separately negotiated contractual terms unless the applicable agreement expressly permits this.

Neither party will be responsible for a failure or delay in performing an obligation where the failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include:

• natural disasters
• war or terrorism
• government action
• widespread internet or telecommunications failures
• major infrastructure failures
• failures of critical upstream providers
• cyberattacks
• labor disruption
• other events that could not reasonably be prevented

This section does not excuse payment obligations that became due before the relevant event.

The affected party will use reasonable efforts to mitigate the impact of the event.

Each party is responsible for complying with laws applicable to its own activities under the agreement.

This may include, where applicable:

• data protection law
• employment law
• AI regulation
• intellectual property law
• sanctions and export control requirements
• anti bribery and anti corruption requirements

Customers must not use Personeo in a way that would cause Personeo to violate applicable law.

These Terms and any non contractual obligations arising from them are governed by the laws of the Slovak Republic, without regard to conflict of law principles.

The parties should first attempt in good faith to resolve disputes through direct discussion.

If a dispute cannot be resolved amicably, it will be subject to the jurisdiction of the competent courts of the Slovak Republic, unless a separate written agreement provides otherwise.

Nothing in this section prevents either party from seeking urgent injunctive or similar protective relief from a court of competent jurisdiction where necessary to protect intellectual property, confidential information, security or other rights.

Entire agreement

These Terms together with any applicable Order Form, Customer Agreement, Data Processing Agreement, Statement of Work or other written agreement constitute the agreement applicable to the relevant subject matter.

Priority

Where a separate written agreement conflicts with these Terms, the separate agreement prevails for the relevant subject matter.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

The invalid provision will be interpreted or replaced to the minimum extent necessary to achieve a lawful result that most closely reflects its original purpose.

No waiver

Failure to enforce a provision of these Terms does not waive the right to enforce it later.

Assignment

Neither party may assign its rights or obligations under an applicable agreement except where permitted by that agreement or with the other party's consent.

Personeo may assign an agreement in connection with a merger, acquisition, corporate restructuring or sale of substantially all relevant business assets, subject to applicable law.

Language

These Terms are provided in English.

Where a translation is made available for convenience, the English version will prevail in the event of inconsistency, unless mandatory applicable law requires otherwise.

If you have questions about these Terms, contact: